Dog Grooming FAQ's
When can my Puppy have the first groom?
Once your puppy has had all his vaccinations (normally around 12 weeks) it is advisable to start getting them used to all the sights, sounds and feelings they will encounter in a grooming parlour. We offer a Puppy Intro service designed to allow your puppy to get used to things slowly and confidently. How many Puppy Intro's your puppy may require is dependant on how well they cope, but usually around 2-3 is adequate.
What will the grooming session involve?
Details of exactly what is involved in all services we provide are detailed here.
How long will my dogs grooming session take?
This all depend on the individual pet. Coat condition, age, temperament, breed and style are all relevant factors. Our main concern is the welfare of your pet whilst in our care and to make it as enjoyable as possible experience for them. A typical appointment lasts around 2 hours, however you should wait for us to contact you to let you know your dog is ready to be picked up. Returning to pick up your dog before we have notified you that they are ready can make it difficult to complete the groom safely and effectively. We are unable to offer day boarding for your dog once the groom is complete so please be available to collect your dog when notified.
I won't be able to make my appointment, what should I do?
Please call us right away if you cannot make a scheduled appointment. Cancellations or rescheduling appointments where less than 48 hours notice is given may incur a fee of 50% of the price of the groom. Cancellations or rescheduling/ missed appointments with less than 24 hours notice may incur a fee off 100% of the price of the groom. Because we lose money when scheduled appointments do not show, we have found it necessary to charge for missed appointments. Please note the above also applies to cancellations because of COVID 19.
Will my dog be put in a cage?
We do not have any crates in the salon. Generally dogs are tied up by their leads on one of the hooks located around the salon. For safety reasons, we cannot let your dog run loose in the salon and we prefer for dogs that do not know each other to not come into close contact with each other.
Will my dog be muzzled?
We very rarely find it necessary to muzzle a dog, however dogs that show signs of aggression will be muzzled for their safety and ours. If you know your dog is sensitive to certain parts of the groom, please let us know so we can be extra aware of this.
Do I need to groom my dog in the winter months?
Some customers have questioned the need for grooming during the winter months as they worry their dog will be too cold! This is a misconception, if you think about it if your pet becomes matted with an overly long coat, they will retain water making your pet even colder and staying wetter for much longer. So keeping your pet well groomed through out the winter will not only keep them feeling and looking great but you will not have that wet "doggy" smell or heavy muddy paws and coats that don't dry out easily. The use of a waterproof coat may be helpful to keep your dog warm and dry during a soggy winter walk, which can be removed when they get inside a nice warm house.
What equipment is used to dry my dog?
We have several pieces of equipment to dry your dog after the bath. Hand held hair driers much like the ones hairdressers use are great as they are lightweight and easily maneuverable and are generally very quiet. Stand driers which are free standing and have a nozzle that can be aimed wherever you place it whilst having two hands free to reassure the dog and brush at the same time.
Blasters are used straight after the bath, these blow warm air at high velocity that literally blasts the water from the dogs coat.
The Cabinet drier is a self contained unit that you place the dog inside and warm air circulates to dry the coat. It has clear Perspex doors so the dog can see you and you can monitor the dog whilst inside. Most dogs prefer this method of being dried as its very gentle, quiet all over drying where they can lie down and move around as they wish. Never is a dog forced to be dried in the cabinet unless he/she is content inside. The cabinet dryer is not suitable for Brachycephalic dogs e.g. Pugs, Bulldogs, Shih-Tzu's etc as due to their flat faces, they cannot regulate their own temperature like other breeds can.
My dogs coat is matted, can you brush it out?
In most cases we will refuse to de-matt a coat. De-matting can be stressful and painful for your dog and often the only humane option is to clip the coat short and start again. We are unable to choose what length the coat can be clipped as this depends on how closely the matting is to the skin as we need to get a clipper blade under the matts. Removing a matted coat takes skill and extra time and is very hard wearing on our clipper blades and scissors, therefore an extra charge may be added. It is important to regularly brush your dog at home in between regular professional grooming so the coat does not get in to this condition. We would be happy to recommend the best tools for the job and show you how to brush through the coat properly.
Can I bring some treats with my dog?
Yes. We encourage owners to bring a few treats to reward their dog during the groom, however we cannot give treats without your knowledge as so many dogs are intolerant or allergic to certain food stuff so it is not safe for us to do so.
Can you use a shampoo supplied by my vet?
Yes no problem at all. Some dogs may be prescribed special treatments for skin conditions by their veterinarians. Malaseb or Sebocalm are the most common ones. These work best on clean coats so we normally bath the dog as usual and then apply the treatment shampoo which is left on for up to 10 minutes to be effective. Because of the extra time needed for this service, a extra charge may be added to your grooming bill and please notify us at the time of booking that this is required.
Please note that the instructions on such treatment shampoos do recommend that the dog is bathed 2-3 times a week to be effective and that the dog should be left to dry naturally for best results.
Can I stay and watch while you groom my dog?
As your pooch loves you very much they will wiggle and move around trying to get close to you which is not safe while we are grooming. It is best to drop off your dog off at their scheduled appointment time, and then come back when we notify you that your dog is ready. Please feel free to give us a call any time during the treatment to find out how your pooch is doing but please do wait for us to contact you to let your know your dog is ready before you return.
Can I drop my dog off early/pick up the end of the day?
As the salon is small and we like to keep the number of dogs in at any one time to a minimum, we are unable to accept your dog before the allotted appointment time or keep your dog past the appointment slot.
Do you clean dogs teeth?
Yes we offer a teeth cleaning service, click here to find out more.
Do you express anal glands?
No this should be carried out by veterinary professionals only.
What if I am not happy with the service my dog receives?
If for any reason you are not completely satisfied with the service received, please advise us within two business days of the groom so we can do our best to rectify it. Pet parents satisfaction is paramount to us. We take great pride in our service and want pooch’s parents to as well.
How do you hold, use and store my data?
In line with the new GDPR regulations which came in to force 25th May 2018. We do not share or sell your data with anyone. Information held is solely for Chiltern Groomers use. Written data is stored in a locked filing cabinet and online data in the form of an appointment booking system is password protected and any device used to access this information is also stored in a locked filing cabinet overnight. Your contact information is used to confirm/remind you of appointments and inform you of special offers and latest news. You can opt out of receiving anything from us at any time by following the instructions on the particular form of contact you wish to be unsubscribed from i.e. emails or text messages. Clients data is regularly reviewed and any customers who no longer use our services will have their paper records cross cut shredded to dispose of them. No Credit Card or payment information is held by us in any form.
What's the procedure with regards to COVID when bringing my dog to you?
There is currently no access to the salon for the public, when you arrive, please ring the doorbell and someone will come out to you. The is a tie up point outside the front door that you can attach your dogs lead to by its lead or harness and then step back so your dog can be collected. The dog is then taken straight to the bath to be washed. On collection of your dog when the groom is finished, please ring the doorbell again and someone will be out to you ASAP. (Please note, sometimes we cannot come to the door immediately as we may be dealing with another dog, but be assured we have heard you and will come to the door when it is safe to do so).
We hope this answers all your questions, however if you have a query not included on this page, please feel free to contact us - 07912 619 224 - email@example.com
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