Dog Grooming FAQ's
When can my Puppy have the first groom?
Once your puppy has had all his vaccinations (normally around 3 months) it is advisable to start getting them used to all the sights and sound and feelings they will encounter in a grooming parlour. We offer a Puppy Intro service designed to allow your puppy to get used to things slowly and confidently.
What will the grooming session involve?
Details of exactly what is involved in both the Full Groom and Puppy Intro are detailed here.
How long will my dogs grooming session take?
This all depend on the individual pet. Coat condition, age, temperament, breed and style are all relevant factors. Our main concern is the welfare of your pet whilst in our care and to make it as enjoyable as possible experience for them. A typical appointment lasts around 2 hours, however you should wait for us to contact you to let you know your dog is ready to be picked up. We are unable to offer all day boarding for your dog once the groom is complete.
I wont be able to make my appointment, what should I do?
Please call us right away if you cannot make a scheduled appointment. Cancellations and or forgotten appointments where less than 24 hours notice is given may incur a fee of 50% of the price of the groom. Because we loose money when scheduled appointments do not show, we have found it necessary to charge for missed appointments
Will my dog be put in a cage?
All our cages are large with plenty of room and provide a full view of the grooming salon and what's going on. There is always someone in the close vicinity watching over your dog. For safety reasons, we cannot let your dog run loose. Most dogs actually enjoy the security of a cage and happily settle down while waiting to be groomed or collected.
Will my dog be muzzled?
We very rarely find it necessary to muzzle a dog, however dogs that show signs of aggression will be muzzled for their safety and ours.
Do I need to groom my dog in the winter months?
For some reason people think their pets do not need grooming during the winter months as they will be too cold! This is a misconception, if you think about it if your pet becomes matted with an overly long coat, they will retain water making your pet even colder and staying wetter for much longer. So keeping your pet well groomed through out the winter will not only keep them feeling and looking great but you will not have that wet "doggy" smell or heavy muddy paws and coats that don't dry out easily. The use of a waterproof coat may be helpful to keep your dog warm and dry during a soggy winter walk, which can be removed when they get inside a nice warm house. We have a selection of doggy coats at Chiltern Groomers which you are more than welcome to try on your dog for size.
My dogs coat is matted, can you brush it out?
In most cases we will refuse to de-matt a coat. De-matting can be stressful and painful for your dog and often the only humane option is to clip the coat short and start again. We are unable to choose what length the coat can be clipped as this depends on how closely the matting is to the skin as we need to get a clipper blade under the matts. Removing a matted coat takes skill and extra time and is very hard wearing on our clipper blades and scissors, therefore an extra charge may be added. It is important to regularly brush your dog at home in between regular professional grooming so the coat does not get in to this condition.
Can I bring some treats with my dog?
Yes. We encourage owners to bring a few treats to reward their dog, however we cannot give treats without your knowledge as so many dogs are intolerant or allergic to certain food stuff so it is not safe for us to do so.
Can you use a shampoo supplied by my vet?
Yes no problem at all. Some dogs may be prescribed special treatments for skin conditions. Often these are used after the dog has been shampooed to remove the dirt form the coat and need to be left on for 5-10 minutes to be effective. Because of the extra time needed for this service a small extra charge may be added to your grooming bill.
Can I stay and watch while you groom my dog?
As your pooch loves you very much they will wiggle and move around trying to get close to you which is not safe while we are grooming. It is best to drop off your dog off at their scheduled appointment time, and then come back when we notify you that your dog is ready. Please feel free to give us a call any time during the treatment to find out how your pooch is doing but please do wait for us to contact you to let your know your dog is ready before you return.
Can I drop my dog off early?
Unfortunately as the salon is small and we like to keep the number of dogs in at any one time to a minimum, we are unable to accept your dog before the allotted appointment time.
Do you brush dogs teeth?
Brushing your pet’s teeth is beneficial only when it’s done regularly (every few days). You would not want to waste money on brushing your pet's teeth once every few months in a pet salon. We don't provide teeth brushing services. It is advisable to go to a vet for regular teeth cleaning.
Do you express anal glands?
No this should be carried out by veterinary professionals only.
What if I am not happy with the service my dog receives?
If for any reason you are not completely satisfied with the service received, please advise us within 2 business days of the groom so we can do our best to rectify it. Pet parents satisfaction is paramount to us. We take great pride in our service and want pooch’s parents to as well.
How do you hold, use and store my data?
In line with the new GDPR regulations which came in to force 25th May 2018. We do not share or sell your data with anyone. Information held is solely for Chiltern Groomers use. Written data is stored in a locked filing cabinet and online data in the form of an appointment booking system is password protected and any device used to access this information is also stored in a locked filing cabinet overnight. Your contact information is used to confirm/remind you of appointments and inform you of special offers and latest news. You can opt out of receiving anything from us at any time by following the instructions on the particular form of contact you wish to be unsubscribed from i.e. emails or text messages. Clients data is regularly reviewed and any customers who no longer use our services will have their paper records cross cut shredded to dispose of them. No Credit Card or payment information is held by us in any form.
We hope this answers all your questions, however if you have a query not included on this page, please feel free to call on 07912 619 224 or email email@example.com